In 2018, the Carnegie UK Trust was invited to work in partnership with North Ayrshire Council, to explore what it would mean to embed kindness across a local authority, and what that might achieve. This report tells the story of that two-year journey. This ‘case study on kindness’ begins by revisiting our starting ambition to reframe the relationship between local government and communities, and rehearses the activities and achievements along the way. However, it also recognises that the journey is not yet complete: and so, the report finishes by reflecting on challenges and learning, particularly over the last 6 months. It finishes with five priorities for sustaining and developing kindness, which we hope will feel relevant and urgent not just for North Ayrshire, but for local government everywhere.