What Do Citizens Want?

This study looks in-depth at a small number of users of housing services asking what makes their lives meaningful and exploring how support services fit into their lives.  It shows the profound effect that formal and informal relationships can have on people’s wellbeing.  It finds that people were generally more positive about support services when they were seen to be ‘going the extra mile’.  But this poses a dilemma for services. The report discusses these issues through the eyes of both the users and professional support services. This project was carried out in partnership with the University of Edinburgh, What Works Scotland, Lorretto Housing Association, LinkLiving and Blackwood.