What is the redress system?

We note that services providers will be under a duty to provide redress mechanisms, though it seems that these can be limited to inhouse review.  We note that video-sharing platforms are currently under an obligation to provide an impartial out-of-court procedure for the resolution of any dispute between a person using the service and the provider and also safeguards the right of the user to bring civil proceedings if that user so choses.[1]  The provisions in the draft Bill do not provide this level of detail. We suggest that the requirements introduced into the Bill should not be lower than those that already apply at least to a sub-section of social media platforms.

[1] S 368Z1(7) Communications Act 2003.